Customer Support
Turn performance data into prioritized action.
Intelligence+ connects performance signals across your portfolio to surface priorities, generate action plans, and answer questions in seconds.
Your teams already have the data. Survey scores. Training gaps. Market comps. Compliance signals. Dashboards. Reports.
But when it's time to act, the same questions still slow teams down:
What matters most right now? Where should we focus first? What action will actually improve performance?
Most organizations respond with more dashboards, more meetings, and more reporting. But more information without clear direction only creates friction.
Connect data. Drive action. One platform.
PerformanceHQ connects performance data across your portfolio to surface priorities automatically and helps teams respond consistently across every property. Once direction is clear, Intelligence+ helps teams follow through with built-in action planning, so tasks can be assigned, tracked, and completed, all in one place.
No guesswork. No disconnected tools. Just clearer direction and faster action.
Surface Priorities
Ask Questions
Generate Action Plans
Ask performance questions in plain language.
Most teams don't need more dashboards. They need faster answers.
Ask Gracie lets anyone on the team ask a question and get a direct, sourced answer from their actual PerformanceHQ data.
No reports. No spreadsheets. No waiting on analysts.
- Which properties need attention most?
- What are residents saying about maintenance?
- Are teams up to date on compliance training?
- Which properties are underperforming compared to comps?
The right training. Right when it matters.
Performance gap surfaces. Training is ready.
Most training is assigned by habit, deadlines, or compliance calendars. Intelligence+ automatically recommends the right course when a performance gap appears — then lets managers assign it instantly from the action plan. Training connected to real performance gaps drives measurable improvement.
Before you lower rent, make sure pricing is the problem.
Market comps and resident sentiment — in one conversation.
Occupancy drops and teams react fast. But pricing isn't always the issue. Ask Gracie connects HelloData market comps with resident sentiment so teams can understand whether the real problem is market positioning — or the property experience itself.
Market context and operational context. One conversation.
See Intelligence+ in Action!
Built for Busy Teams
Intelligence+ removes the manual work that usually follows analysis, so teams can act instead of interpret.
- No more time-consuming reviews
- No spreadsheet debates
- No waiting for someone to “dig in”
Imagine gaining hours back every month; time your teams can reinvest into improving experiences and elevating overall property performance.
“Intelligence+ gave us a clear, data-backed view of resident priorities, showing we needed to improve amenities at a specific community. We leveraged that insight to successfully justify and get a $100,000 capital improvements project approved."
Welton McCrary
Director of Property Management at Perennial Properties
"I love how Intelligence+ turns data into action. The Gracie AI summary on the recommendations is a game-changer; it gives us clear, actionable guidance so we can confidently make improvements that boost resident satisfaction and performance across our portfolio. It's not just a report; it's a playbook for success."
Sara Perry
Director of Brand, Marketing & Customer Experience at HILLS Properties
Organizations that leverage Intelligence+ experience:
Earlier detection of risk and faster
responses to emerging issues.
More consistent execution across teams,
properties, and regions.
Clearer confidence in where to
focus and why.
Intelligence+ makes it easy to go from data to direction.
Built into PerformanceHQ, Intelligence+ builds on a connected, prioritized view of performance, highlighting what’s working, what’s not, and what to do next.
Stop Sifting Through Spreadsheets
Intelligence+ offers prioritized, AI-summarized insights with filters that highlight how your region, property, or category performance stacks up. It’s a smarter, faster way to stay informed and act with confidence across your entire portfolio.
Category Insights Help Focus Efforts
Because signals are already connected and prioritized, Intelligence+ organizes insights by performance category, so you can see exactly what is driving challenges or successes at your properties. Easily assess insights related to:
- Maintenance & Repairs
- Move-In Experience
- Communication & Responsiveness
- Community Management
- Resident Retention
- Prospect Impression
- Employee Engagement
- Leasing
- Compliance
- Training & Development
Turn Insights Into Impact
Each Intelligence+ insight comes with tailored recommendations, like targeted training or operational adjustments, so your team can take meaningful action.
Turn Recommendations Into Results
Insights are only useful if you take action. Intelligence+ includes built-in Action Plans, so you can quickly assign tasks, set deadlines, and track progress — all within PerformanceHQ.
Connected signals. Clear direction. Confident actions.
One connected platform leads to: Confident teams. Consistent properties. Stronger portfolio performance. When priorities are clear and action is coordinated, performance improves across the portfolio — not just at individual properties.
Find out what your signals are telling you.
More Intelligence+ Tools and Insights
Intelligence+ Preview
Intelligence+ AI-Powered Resident Insights
